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Review Article

SRP. 2020; 11(4): 142-150

Building Nursesí Organizational Commitment by Providing Good Quality of Work Life

Diana, Anis Eliyana, Alvin Permana Emur, Ahmad Rizki Sridadi.

To advance the understanding of the relationship between organizational commitment and competitive excellence, this study investigates the effect of quality of working life (QWL) on organizational commitment (OC) with job satisfaction (JS) as the mediating variable. Health care organizations such as hospitals are engaged in services, thus the evaluation always relates to the staff quality. Human resources who are committed to the organizationís goal will sustain the organizationís strategic performance. By using the QWL measure of seven factors, the Job Satisfaction Survey (JSS), and the Organizational Commitment Questionnaire (OCQ), this study measures the QWL, OC and JS of 368 permanents nurses at type B hospitals in Jakarta. Using survey data, this study found a significant relationship between QWL and OC; QWL and JS; JS and OC; and QWL and OC with JS as the mediation. JS fully mediates the influence of QWL on OC. The results may become consideration or increase understanding for hospital or nursing management that fostering nursesí JS or providing good QWL will eventually build the nursesí commitment to their work.

Key words: Quality of Work Life, Organizational Commitment, Job Satisfaction, Nursing Personnel, Hospitals

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