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Original Article

IJMDC. 2020; 4(9): 1416-1420

Public satisfaction regarding primary healthcare services in Riyadh city, 2018

Abdulelah Alballaa, Abdullah Alajaji, Abdulrahman Alnathir, Mohammed Albayati, Omar Qawwas, Mohammed Alnoor, Amar Fathi Mohamed Khalifa.


Background: Satisfied patients tend to be more willing to comply with medical advice, which in turn contributes to improved health. This research contributes to pointing out weak aspects of primary healthcare centers (PHCCs), so that they can be improved. This study aims to assess the overall patient’s satisfaction regarding PHCCs’ accessibility, waiting time and area, services, and factors influencing satisfaction.
Methodology: A cross-sectional study was conducted in Riyadh. Adult residents of Riyadh were included, whereas mentally ill, children, and older than 70 years of age were excluded from the study. A total of 154 patients were randomly handed out pre-coded and pretested questionnaires.
Results: Overall satisfaction of 76% was observed regarding PHCC services. About 74% of male participants thought that services were adequate as compared to a higher percentage of 84% reported by female participants. Around 89% of participants agreed or strongly agreed that the distance to a PHCC was within an acceptable range. About 77% agreed or strongly agreed that center facilities were clean. It was also found that 44% of participants felt neutral about the availability of the requested lab tests.
Conclusion: This study reveals that the majority of respondents were satisfied with the services provided to them by PHCCs in Riyadh.

Key words: Family medicine, satisfaction, primary health care center, PHC, PHCC, Riyadh, Saudi Arabia

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