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SRP. 2020; 11(3): 393-398

Public Understandings of Healthcare Services Regulations

M. Erham Amin, Noor Hafidah, Djoni S. Gozali, Achmad Faisal, Anang S. Tornado, Rudy Irawan, Ananta Firdaus.


The issue of public understandings of healthcare services enacted in different nations across the globe is rapidly gaining popularity among the medical professionals and the related researchers. Some of the countries which have been adversely affected by the public unawareness of critical health-related laws include Indonesia. Despite its high and ever-expanding population, Indonesia is experiencing significant health-related challenges since most of its citizens do not appropriately apprehend some of the most important health policies, including the Minister of Health Regulation No.4. policy which was enacted in 2018. In this concern, the current project was aimed at investigating the level of public apprehension of the healthcare policies. In this regard, the study was based on answering the respective question: How well do members of the public in Banjarmasin City understand and interpret the Minister of Health Regulation No.4. policy? Resultantly, it was hypothesized that the most Indonesians are unaware or do not comprehend the aspects of the recently implemented Minister of Health Regulation No.4. (2018) policy and the respective obligations of hospitals to their patients. The study exercise was performed in Banjarmasin City and comprised of about 12 healthcare centers. In general, the study incorporated 350 respondents. It was determined that most Indonesians are not aware of the existence of the Minister of Health Regulation No.4. (2018) policy. In this case, the government and related healthcare stakeholders should enforce significant programs to improve the apprehension of the above healthcare policy among Indonesians, such as conducting educational seminars.

Key words: healthcare, hospitals, Banjarmasin City, health regulations, Indonesia

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