Abstract

Selection of feedback channels is an important step to make the learning happen gradually and positively. Nevertheless, there is possibility that students may feel disengaged while at the receiving end of feedback. The effective utilization of modern technology and optimizing different channels available at hand for the feedback (WhatsApp, Google classroom) during online teaching mode could invite students’ focus to the exact choice of word and style and provide right direction to write accurately. The purpose of conducting this research is to explore different options available for online feedback channels (WhatsApp, Google classroom) and their effectiveness in term of improving writing skill at undergraduate level. It’s a quasi-experimental study to examine the effect of feedback channels (WhatsApp, Google classroom) in pretest and posttest design. The results suggest that though WhatsApp is the source of instant feedback but feedback provided in the Google Classroom has more professional grounds and is a long terms feedback where students can reflect time and again and seek guidance accordingly. This may keep them on the track as what is their weak spot and what strategy could be more appropriate to overcome those mistakes and improve writing skill. The results were collected in the form of data and then analyzed statistically to draw the importance of different feedback channels in the online teaching.

Key words: feedback channels, Writing Skill, online teaching