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Review Article

SRP. 2020; 11(1): 481-488

Psychological Contract Fulfillment as Effective Tool to Shape Employees’ Reactions: Mediating Role of Organization Justice

Chayanan Kerdpitak, Kittisak Jermsittiparsert.

Organizational Justice, Psychological contract fulfillment (PCF), and outcomes of Workers reaction are deemed as cornerstones for health sector. The objective of current investigation is to explore the impact of PCF on workers’ reaction by forming the mediation of organizational justice in pharmacy firms in Thailand. The quantitative data were collected though a survey questionnaire method which was directed to 450 nurses and doctors as employees in the private and government pharmacies firms in Thailand. The survey comprised psychometrically confirmed scale items on fulfillment, justice and outcomes. Data were collected by utilizing simple random sampling method and analyzed through CFA & SEM statistical methods to come up with a solution to promote the citizenship behaviour in pharmacy firms in Thailand. Verdicts exposed that PCF has substantial and optimistic connotation with organizational citizenship behaviour. Moreover, organizational justice significantly and partly mediates the association amid PCF and OCB. The result findings are applicable for health sector as when employees realize that management has fulfilled their obligations towards their employees in return they show citizenship behaviour toward the pharmacies which leads towards progress.

Key words: Psychological Contract Fulfillment, Organizational Justice, Organizational citizenship Behavior

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