Purpose: To do a comparative study on dimensions of organization structure among service sector in India which will help Indian organizations build excellence in this competitive edge.
Design/methodology/approach: The study used a questionnaire to investigate the structural patterns of organization in 24 enterprises in India. The sample consisted of 600 participants across three industries. The data were analysed using SPSS v.21.0.
Findings: The analysis have revealed a relationship between the four dimensions of organization structure i.e., formalization, centralization, specialization and decentralization with banks/ insurance/ IT companies.
Practical implications: It suggest that organization structure should aligned with the four dimensions in determining and capturing the essence of the activities of an organization
Originality/value: There is a scarcity of research into this domain of dimension of organization structure in India and the paper provides additional insights across the Service sectors.
Key words: Organizational structures, Service sector, Formalization, Specialization, Centralization, Decentralization
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