Abstract

Managing and measuring performance became a key aspect of the New Public Management ideology-driven administrative changes. A poorly developed system for measuring and controlling performance, on the other hand, may cause employees' behavior to be distorted. The methods and processes used by firms to measure the level of performance of their employees and offer them with feedback are referred to as performance appraisal (PA). This method can be utilized for both administrative and developmental goals. Despite the fact that performance appraisal is a crucial tool for managing personnel, it rarely meets the expectations of managers and employees.

Key words: Employee, Performance, Method, Phases, System.