The concept of feedback is essential both in the social and technical fields. The employee and manager must be involved in active feedback and suggestion improvement to increase job performance. The main objective of feedback from the performance is to transform behaviour. The feedback and suggestion improvement must be carried with positive transparency. Transparency involves good public relations, policy and financial management with accountability. This survey study aimed to explore strategies through the manager and employee to analyze the transparency of the feedback system in the business management process. The data of the designed survey questioner were collected from the respondents of the operation and service corporation of U.A.E through the online form. The data were validated through Cronbach's alpha (alpha) and KMO tests. The survey has demonstrated the compliance and non-compliance of transparency. The article suggestsimproving the transparency of good feedback and suggestion on management, managers and employee. The enhanced transparency would result in enhance development, employee satisfaction, trust, training, clarification, knowledge, achieving support from the employee, productivity, good relationship, better communication, effective job performance, good interaction with the managers, job satisfaction, profits, rewards and motivation.
Key words: Good feedback, good transparency, lack of transparency, employee engagement, survey analysis
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