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Research Article

EEO. 2021; 20(5): 869-875


PATIENTS PERCEPTION TOWARDS QUALITY OF SERVICE OF TOP 5 MULTI SPECIALITY HOSPITALS IN COIMBATORE

M. R Chandrasekar, Dr.B. Thangaraj.



Abstract
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Coimbatore city has numerous hospitals. Apart from the Government hospital, several multi-facility hospitals function in the city. The main objective is to study about the growth of Multi-Speciality Hospitals in Coimbatore and to find the impact of service quality on customer satisfaction. For this purpose a sample of 130 was collected from the respondents and percentage analysis, rank correlation and chi-square were used as tools to analyse the data and the conclusion is that the quality of service c

Key words: Multi speciality hospitals, Quality of service and Satisfaction

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