Background/Objectives: The goal of this study is to investigate the relationship of Consultant communication skills and Consultant job competency on Non-financial Company Performance of the company which participating in consulting projects. It is to identify the mediating effects of Executive Support.
Methods/Statistical analysis: The subjects of the study focus on project manager of company which had experience of consulting project from professional consultant. Data collection was conducted using an NAVER online foam questionnaire. A total of 33 items were measured, including 3 items of general characteristics and 30 items of measurement variables on the Likert 5point scale. For empirical analysis of collected data, SPSS Ver. 23 Statistical package was used. The main analyzes were Validity and Reliability analysis, and Multiple regression analysis.
Findings: This study empirically analyzes the influence of consultant communication skills and consultant competency on the non-financial company performance, which can be represented by the consultant's customer satisfaction consultant competency. And the mediating effect analysis of executive support was conducted. The results of the experiment show that there is a correlation between variables measured by consultant communication skills, consultant competency, executives support, and non-financial company performance. As a result of the multiple regression analysis, consultant communication skills and consultant job competency were found to have a significant effect of statistic on the non-financial management performance of the company. The higher the communication skills and consultant job competency index, the higher the non-financial company performance. And, as a result of regression analysis including executive support as a parameter as a methodology of Baron & Kenny's mediating effect analysis, it was found that executive support partially mediated the relation between consultant communication skills and consultant job competency on non-financial company performance. As a result of the Sobel Test, which included executive support as a mediating variable, it was found that management support had a mediating effect on consultant communication ability about non-financial company performance, but consultant job competency had no mediating effect.
Improvements/Applications: This study emphasizes the importance of consultant communication skills and consultant job competency between non-financial company performance in consulting industry. It will be an important resource for consultants working on consulting projects. Additional research related to consultant job competency is needed.
Key words: Consultant communication skills, Consultant job competency, Executive support, Non-financial Company Performance, Customer Satisfaction Competency
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