The scarcity of clean water in the worlds big cities is a global issue, especially when referring to the results of the Earth Summit in Johannesburg in 2015 where the target of meeting clean water services became 80%. Meanwhile, the improvement of safe water services (piping and non-piping) in 2015 reached 68.87% with protected water sources reaches 78.19% for urban areas and 61.60% in rural areas. Currently, the fulfillment of clean water in Bogor City has reached 68% of the MDG's target. This condition can be recognized by the indication of the number of customer complaints. Mapping the problems of participatory household water supply in Bogor City is needed as an analytical material to see spatial areas that are not optimally served by clean water. Various internal improvements, especially related to piping infrastructure and regulating water discharge, it is expected that the fulfillment and distribution of clean water can be more optimized. The method used in this study is spatial analysis, where the cluster of problems involving locations and times can be identified and compared, hence the problem of customer complaints can be identified faster and more systemically in order to offer a solution as soon as possible. This research is limited to aspects related to supply disruptions, not considering aspects of clean water quality. The results of the study show that the service area or clusters that often problems are in West Bogor District, and generally occur in the dry season peak of September-October. There is a need of comprehensive analyses about the aspects water conservation to provide the protection of water raw material supply for PDAM Tirta Pakuan-Bogor City, including how to deliver sufficient and good quality of clean water supply, so that customer complaints can be resolved better.
Key words: Clean water services, customer complaints, millennium development goals, water conservation techniques, water supply raw materials.