The aim of this study was to assess the determinants of SRH service quality among adolescents.
This study was a cross-sectional survey of four adolescent health facilities in the Tema Metropolis, Ghana. Structured questionnaire was administered to 420 adolescent clients. Data were analyzed with the aid of Statistical Package for Social Science (SPSS) software, version 23.0. Results were presented using univariate, bivariate and multivariate analyses.
Majority (69.0%) of the respondents were females and students (62.0%), with a mean age of 16 years. It was found that of the five (5) quality of care dimensions, four dimensions were significantly associated with overall perception of quality. These include provider attitudes (β= .234, p< .05); facility characteristics (β= .128, p< .05); appropriateness of services (β= .108, p< .05); and health literacy (β= .208, p< .05). However, equity and non-discrimination had no significant association with overall perception of quality of care.
Adolescents perceived quality of SRH services to be good. Adolescents perceptions were influenced by positive provider attitudes, availability of age-appropriate sexual and reproductive health services, friendly hospital environment and availability of sexual and reproductive health information. This study sends a strong message to stakeholders who have an interest in adolescent health, well-being and development.
Key words: adolescents, sexual and reproductive health, services, quality, Ghana