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IJMDC. 2026; 10(1): 125-132 Assessing the impact of telemedicine on emergency care: a cross-sectional study of healthcare providers and patients in Saudi Arabia, 2025Shahad Mohammed Alshehri, Layan Mohammed Alshehri, Bushra Mohammed Alsaiari, Ahmed Ibrahim Alzaydani, Maram Ibrahim Albassami, Abdulrahman Ahmed Aiban, Farah Mohammed Althikrallah, Fadi Ahmed Rashid, Ahmed Hirab Almutairi. Abstract |  Download PDF | |  Post | Objective: This study aimed to assesses the effectiveness of telemedicine in facilitating emergency care in Saudi Arabia.
Methods: A cross-sectional design was used to study the impact of telemedicine on emergency care in Saudi Arabia. A self-administered online questionnaire was used to collect data, with 773 telemedicine users, recruited using convenience sampling, taking part in the study.
Results: Out of all the participants, 71% (n=379) stated that they had high satisfaction with telemedicine. Elsewhere, 18.4% (n=98) had moderate satisfaction, while only 10.7% (57%) had low satisfaction. The most common telemedicine in Saudi Arabia was Sehhaty, with 77.5% (n=551) of the participants having used it. Notably, about 39.9% (n=213) of the participants experienced some technical challenges while using telemedicine. Multivariate analysis revealed that the use of telemedicine had a positive and significant impact on user satisfaction (AOR = 2.27; 95% CI: 1.73-2.98; p
Key words: Emergency care, telemedicine, healthcare providers, patients, Saudi Arabia.
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