Abstract

Background: Saudi Arabia has accelerated its comprehensive digital health transformation plan since 2021. Understanding physicians' exposure to telemedicine and their experiences is crucial.
Objectives: This study aimed to explore the knowledge, attitude, perception, and satisfaction of physicians who have participated in telemedicine versus those without experience.
Methods: This analytic cross-sectional study included physicians from both governmental and private healthcare institutions in Saudi Arabia, with and without previous exposure to telemedicine. Data was collected through a self-administered, electronically distributed coded questionnaire.
Results: Among 402 physicians, only 150 [37.3%] were engaged in virtual care, predominantly from the government sector [76% vs. 24%, p < 0.001]. Physicians with virtual clinic experience demonstrated greater knowledge [70% vs. 41.23%; p < 0.001], a more positive attitude [57.33% vs. 35.71%; p < 0.001], a stronger inclination to recommend telemedicine [70.6% vs. 0%; p < 0.001], and fewer concerns about challenges and social unacceptability [72% vs. 60.32%; p = 0.002]. However, they expressed increased concerns regarding reduced personal interaction [36% vs. 26.2%; p = 0.038] and session recordings [36% vs. 26.2%; p = 0.038]. Overall, 65.33% of physicians were satisfied with virtual clinic services.
Conclusion: Physician participation in virtual care in Saudi Arabia is limited, especially in the private sector. While exposure to telemedicine enhances confidence and acceptance, it does not fully alleviate concerns about confidentiality. Our findings suggest that further education and practice in telemedicine can improve acceptance and address challenges. More research is needed to explore long-term benefits and optimize telemedicine in Saudi Arabia.

Key words: Keywords: virtual clinics, Saudi Arabia, digital health, telemedicine, eHealth.