Abstract

ABSTRACT
This study investigated the impact of training on the implementation of Total Quality Management (TQM) in Construction firms in Abuja. It aimed to address how training programs could enhance employee engagement and management commitment, overcoming barriers to effective TQM implementation and leading to improved project outcomes. A mixed-methods approach was employed, combining a questionnaire survey of 185 construction professionals with semi-structured interviews of 15 key stakeholders, which included seven (7) project managers, five (5) construction managers, and three (3) managing directors. Quantitative data were analysed using descriptive and inferential statistics, while thematic analysis was applied to the qualitative data. Lack of training and development opportunities emerged as a significant barrier to effective TQM implementation, with 49.7% of respondents having received no formal training. Qualitative analysis revealed further challenges, including a lack of awareness and understanding of TQM principles, resistance to change, and insufficient communication. However, the study found that training positively correlated with increased management commitment (mean score = 3.43, RII = 0.646). Training also enhanced employee engagement and communication, leading to a greater understanding of TQM's benefits. The interviews revealed that stakeholders emphasized the need for increased awareness and understanding of TQM principles among both management and employees. The interview also exposed the lack of training opportunities as a major barrier to effective TQM adoption. These findings underscored the need for increased investment in targeted TQM training programs for construction professionals in Abuja. The study also provides practical recommendations for enhancing TQM implementation by addressing the identified barriers and promoting a culture of continuous improvement.

Key words: Training, Implementation, Total Quality Management, Construction Firms, Abuja