Home|Journals|Articles by Year Follow on Twitter

Directory for Medical Articles
 

Open Access

Original Research

RMJ. 2019; 44(1): 207-211


Patient's expectations and satisfaction with the public hospitals: a case study of tertiary care Allied Hospitals of Rawalpindi, Pakistan

Ibadullah Sajid, Alia Shaheen, Aqib Shahzad Alvi.

Abstract
Objective: To know the level as well as determinants of patients' satisfactions with the medical services at tertiary care allied hospitals of Rawalpindi.
Methodology: This cross sectional study was conducted in three tertiary care allied hospitals i.e. Holy Family Hospital (HFH), Benazir Bhutto Hospital (BBH) and District Head Quarter (DHQ) Hospital, Rawalpindi, Pakistan. It included 180 patients who was selected by using stratified-convenient sampling method. Interview schedule was used for data collection.
Results: Patients with lower income and education preferred public hospitals for treatment. 82.6% patients were quite satisfied with the services and facilities available at public hospitals. Most were satisfied with the attitude of the doctors but majority of respondents were looking annoyed with the attitude of staff and nurses. Out of total 82.6% satisfied patients, the satisfaction of 74.2% was simply based on getting free medical services and medicines whereas; out of total 17.4% dissatisfied patients, more than half were displeased merely because they did not get expensive medicines free of cost from hospitals. Same determinant was also influencing the decision of selecting health care services, as two third of the respondents chose public hospital because of free medical services and medicines while 32% select for other reasons.
Conclusion: Majority of the patients were quite satisfied with the services and facilities available at public hospitals whereby economic determinant was dominating.

Key words: Patients, Satisfaction, Government hospital, patients' expectations.






Similar Articles

Full-text options


Latest Statistics about COVID-19
• pubstat.org


Add your Article(s) to Indexes
• citeindex.org






Journal Finder
Covid-19 Trends and Statistics
CiteIndex.org
CancerLine
FoodsLine
PhytoMedline
ScopeMed.com
Follow ScopeMed on Twitter
Online Journal Management
eJPort Journal Hosting
About BiblioMed
License Information
Terms & Conditions
Privacy Policy
Contact Us

The articles in Bibliomed are open access articles licensed under the terms of the Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License (https://creativecommons.org/licenses/by-nc-sa/4.0/) which permits unrestricted, non-commercial use, distribution and reproduction in any medium, provided the work is properly cited.
ScopeMed is a Database Service for Scientific Publications. Copyright ScopeMed Information Services.