Home|Journals|Articles by Year

Directory for Medical Articles

Original Research

RMJ. 2018; 43(4): 761-763

Correlates of employer satisfaction and service delivery of Basic Health Units: A Quantitative Analysis

Alia Shaheen, Irfan Nawaz, Muhammad Javed Amjad, Ibadullah Sajid.


Objective: To explore the correlates of medical employee satisfaction and service quality of Basic Health Units (BHU) in Sargodha Districts.
Methodology: Data were collected from two groups; Employees and Patients of BHUs. Using the Employee Satisfaction Scale and SERVQUAL Scale, 236 respondents (118 Employees and 118 Patients) were approached.
Results: Major findings were that there was at foremost, strong, positive correlation between the employer satisfaction and responsiveness, empathy, reliability and assurance of the services.
Conclusion: It is necessary to provide incentives to employers that may encourage them to put their efforts in service delivery and also there is need to develop a cohesive relationship with employees to gain forward momentum.

Key words: Employee satisfaction, service quality, basic health units, medical services.

Full-text options

Share this Article

Online Article Submission
• ejmanager.com

Review(er)s Central
About BiblioMed
License Information
Terms & Conditions
Privacy Policy
Contact Us

The articles in Bibliomed are open access articles licensed under the terms of the Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License (https://creativecommons.org/licenses/by-nc-sa/4.0/) which permits unrestricted, non-commercial use, distribution and reproduction in any medium, provided the work is properly cited.