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Multi-source feedback in Dental post graduation - A qualitative research

Usha Carounanidy, Sethuraman KR, Ananthakrishnan Nilakantan, Narayan KA.


Abstract

Introduction: Workplace based assessments (WPBA) are effective tools to assess professionalism. Multisource feedback (MSF) is one of the WPBA that assesses the communication skills and attitude of a clinician. It is also used as a formative assessment tool to improve performance. This study was done to assess the intention-to-change towards better professionalism among dental postgraduates of Indira Gandhi Institute of Dental Sciences, after a brief exposure to MSF.
Methodology: Colleagues’ feedback and patients’ feedback were obtained for 15 clinical postgraduates using pre-validated questionnaires. These multi-source feedbacks were shared with the postgraduates in a private session. After 24 hours reflection, they were asked to provide a feedback on the MSF procedure that they had been through, focusing on their intention-to-change towards better professionalism as well on feasibility of implementation in their curriculum.
Results and discussion: There was 100% response to the questionnaire. The postgraduates considered that colleagues’, patients’ and staff nurses’ feedback will help them in improving their soft skills. All the postgraduates agreed that MSF can improve upon professionalism, if used as a formative assessment tool. An intention-to-change was evident from their feedback.

Key words: clinical competence, feedback, workplace, multi-source, professionalism, assessment






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