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Original Article

Natl J Community Med. 2014; 5(1): 88-92

A Cross‐Sectional Study on Client Satisfaction of Anganwadi Centres under Integrated Child Development Services (ICDS) Scheme in a Slum of Kolkata

Ram Prabhakar V, Aparajita Dasgupta, Jayita Pal, R Parthasarathi, Rahul Biswas, Sourav Naiya.

"Background: The ICDS program is one of the largest child develop-ment programs in the world. The client satisfaction about the quality of services, functioning of An-ganwadi workers, quality of food provided has an impact on the ac-ceptance and utilization of the ser-vices.
Methods: A Cross-Sectional study was undertaken on 135 beneficiary mothers of children attending 27 ICDS centres in Chetla. The level of satisfaction of mothers was graded as Good (21-30), Average (11-20) and Poor (0-10) based on scoring of their responses.
Results: Majority (63%) had aver-age level of satisfaction. While on-ly 1.4% of mothers were well satis-fied about 35.6% were poorly satis-fied with the services provided by ICDS centres and Anganwadi workers
Conclusion: Stringent supervision of the ICDS centres must be done which ensures provision of all the services and maintenance of quali-ty for each service. This will play a long way in improving maternal and child health.

Key words: Anganwadi, mothers, satisfaction, services, slum.

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