Objective: Waiting t/'mes for examination, laboratory stud/'es and treatment of the patients applied to the emergency departments are important in view of the satisfaction obtained from the service. By th/'s study, it is aimed to get Information about the waiting times of the patients applied to the emergency department of Turgut Özal Medical Center. Material and Methods: In th/'s descriptive study, ali procedures from the entrance to the service of 301 patients applied to the emergency department of Turgut Özal Medical Center between the hours 17.00-24.00 were registered to the data form by a research team between 1-31 January 1999. Results: Median d ura ti on of the contact w/th the physician (time interval between the entrance door and the physician's start for the anamnesis) was two minutes; median duration for stay at the emergency department (examination, laboratory stud/'es, treatment, treatment or discharge procedures) was 60 minutes. Whole blood count, biochemistry, urinalysis, ultrasonography, ECG and computerized tomography resulted at median duration of 10, 15, 10, 20, 3, and 15 m/'nutes respectively. Consultations were achieved in 10 to 15 minutes. Conclusions: These values can be sa/'d reasonable. In forthcoming stud/'es, it is advised to take the opinions of the patients and their relatives.
Key words: Emergency department, emergency care, waiting time
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