In institutions facilitating health service, by measuring the non-technical dimension of service satisfaction, analyses
related to satisfaction according to type of social insurance, age, level of education, monthly income of family and
whether a private doctor is consulted were documented. Beside analysing the effect of factors investigated on
general satisfaction, the effect of factors were investigated by separating the whole into pieces such as policlinic,
clinic, other health and official services, staff, patient right, physical condition, cafeteria services and general view.
As a result of research, a significant difference was observed between the factors affecting the whole and the parts
of the whole.
Key Words: Patient Satisfaction, Service Of Health, Social-Economics
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