This study has been planned to determine how the people applying to the Bozova Health Center benefit from health services, which health institutions they prefer when they need, and their satisfaction level for the health center.
The research was carried out between September 2004 and January 2005. The questionnaire was applied to 400 people who took sevices from health center in working hours on weekdays and for those over the age of 15.
The research has shown that majority of the people prefer the health center firstly with a rate of 93.4 % when they and their children become sick. However, 73.7 % of them prefer the private doctors if they have resources such as money and transportation whereas the remaining 3 % prefer the health center. This finding is in accordance with the results of the studies in the literature.
The variables such as sex, economical status, family type and social insurance type were not statistically significant from the aspect of per capita health center contact number.
The access to the health center was the highest unpleasure item between the respondents (62.7 %). The rate of the respondents complaining of the inadequacy of the services offered by doctors is 34.3%, by nurses is 31.7%.
Key Words: Health center, Patient satisfaction, Health services utilization
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