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Research Article

JCR. 2020; 7(17): 347-357

Model Development on Mediation Role of Intention to Use of Student Information System Quality

Yahya Omar Mohamed Fagroun, Norasikin Fabil, Najwa Haayati Mohamad Alwi, Nur Diana Azizan, Zawawi Ismail.

Students Information System (SIS) is considered as an important system in the management
and development of higher education institutions. SIS have been widely studied focusing on factors that influences
the intention to use and adopt, and the performance of information systems but limited in system quality. Since
system quality is essential to encourage user to have the ďintention to useĒ of SIS and bring toward the successful
of SIS implementation, the study on influences factors of system quality is an important. This paper aims to identify
the factors of system quality, investigate the relationship of intention to use between the systemís quality and userís
satisfaction of SIS. This quantitative study is based on purposive sampling method and uses questionnaire to collect
randomly data from 275 postgraduate students in a selected university. Eight (8) relevant factors has been identified
from the reviewing the literature. The result shows that intention to use has relationship between systemís quality
and userís satisfaction as output of SIS and affect the frequent usersí level of satisfaction. This study proposes a
model of intention to use of SIS that recommend the developers of SIS to give special attention to the development
process and focus on the dimensions of SIS quality to enhance the level of usage SIS and particularly influence on
user's satisfaction in educational institutions.

Key words: Student Information Systemís Quality, userís Satisfaction, Intention to use

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