Abstract

This study is a descriptive cross-sectional study and aims to determine the satisfaction level, and the factors that affect this level in adults who benefit from the family medicine services in Malatya city center. 10 people from each center, in total 383 people were randomly selected from the 39 Family Health Centers in Malatya city center and were contacted for the study in the 2014 March-June period. The European General Practitioners or European Patients Evaluate General/Family Practice (EUROPEP) Scale has been used in the study. In the statistical analyses, the Mann-Whitney U was used for the data that did not suit the normal distribution, and the Student t and the One Way Anova tests were used for those which suited the normal distribution; and the p0.05). When the average points received from the scale in terms of satisfaction levels of the family medicine services are considered, the adults who are very satisfied with the services have received significantly more points than the other groups (p

Key words: Family practice, patient satisfication, Malatya