Home|Journals|Articles by Year|Audio Abstracts
 

Original Research

JEAS. 2023; 10(2): 0-0


Optimizing Ride-Hailing Platforms: A Comprehensive Evaluation of Drivers' Perspectives on Application Features and Rating Systems

Farasin Altamimi, Muna M. Alhammad.




Abstract

Transportation is a critical aspect of daily life, and governments strive to facilitate people's movement efficiently and safely. The proliferation of ride-hailing applications has introduced challenges for drivers, prompting the need for a comprehensive evaluation. This study focuses on assessing ride-hailing applications and their rating systems from the drivers' perspective. Through two conducted focus groups involving 13 participants, drivers shared insights on improving their experiences and enhancing rating systems. The analysis of their discussions revealed key themes, emphasizing the necessity of adjusting certain application features and advocating for a practical and efficient redesign of rating systems. This research contributes valuable insights to the ongoing discourse on optimizing ride-hailing platforms for both drivers and riders.

Key words: Ride-hailing Applications; Transportation; Rating System; Drivers.






Full-text options


Share this Article


Online Article Submission
• ejmanager.com




ejPort - eJManager.com
Refer & Earn
JournalList
About BiblioMed
License Information
Terms & Conditions
Privacy Policy
Contact Us

The articles in Bibliomed are open access articles licensed under Creative Commons Attribution 4.0 International License (CC BY), which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons licence, and indicate if changes were made. To view a copy of this licence, visit http://creativecommons.org/licenses/by/4.0/.