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Original Research

EJMS. 2009; 14(1): 33-52


PERCEIVED QUALITY IN RURAL LODGINGS IN SPAIN AND PORTUGAL: THE RURALQUAL SCALE

Sandra Maria Correia Loureiro; Francisco Javier Miranda Gonzalez.


Abstract

This work has two main goals. First we seek to start the validation process of the RURALQUAL scale as an instrument of evaluation of the quality of the service provided by rural lodgings in two border regions of the Iberian Peninsula: Extremadura (Spain) and the Alentejo (Portugal). Second, we aim to identify the most appropriate dimensions that integrate the variable service quality in this type of lodging. To do this we perform a factorial analysis. The paper ends with a set of reccmmendations for lodging managers in order to improve the quality of the service provided.

Key words: Perceived quality; SERVQUAL; Rural tourism; Satisfaction.






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