Home|Journals|Articles by Year|Audio Abstracts
 

Original Article

Ekonomik Yaklasim. 2019; 30(111): 25-53


Multi-Level Analysis of Public Services and Citizen Satisfaction: The Case of Turkey

Kürşat ÇINAR, Tekin KÖSE.




Abstract
Cited by 0 Articles

This article explores the factors affecting citizen satisfaction with public services for the Turkish case. By developing an index for citizen satisfaction and employing multi-level analysis to quantify the determinants of satisfaction; this article incorporates individual, household and local level explanatory variables. The empirical analysis is based on Life Satisfaction Survey of Turkish Statistical Institute, which is conducted in 2013 with 190,000 participants. While many factors account for citizen satisfaction, the article reveals that education level, interest in politics, and religiosity are the primary determinants of satisfaction from public services. The article maintains that with higher levels of educational attainment and political interest, people tend to have lower satisfaction levels. On the other hand, religious people tend to hold higher satisfaction levels with public services.

Key words: Public services, citizen satisfaction, multi-level analysis, Turkey. JEL Codes: C30, H11, H40, H83, P35

Article Language: EnglishTurkish






Full-text options


Share this Article


Online Article Submission
• ejmanager.com




ejPort - eJManager.com
Refer & Earn
JournalList
About BiblioMed
License Information
Terms & Conditions
Privacy Policy
Contact Us

The articles in Bibliomed are open access articles licensed under Creative Commons Attribution 4.0 International License (CC BY), which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons licence, and indicate if changes were made. To view a copy of this licence, visit http://creativecommons.org/licenses/by/4.0/.