Abstract

This study aims to investigate how Total Quality Management (TQM) in the banking industry is affected by Human Resource Management (HRM). The study looks into how bank employees feel about TQM and HRM practises, as well as how they are related. The study also assesses the impact of TQM on bank performance and investigates the relationship between TQM procedures and employee demographics. A descriptive survey with a questionnaire was used as the study methodology to gather information from a sample of 400 bank workers. Using descriptive statistics, product moment correlation, t-tests for pair and independent groups, and 2x2x2 ANOVA, the data will be examined quantitatively and qualitatively. The findings of this study will provide light on how HRM affects TQM and how that affects bank performance. Keywords: Overall Quality Management, Human Resource Management, Bank Performance, Employees, Survey.

Key words: Human , Resource , Impact , Quality , Management