Abstract

Background: The pre-hospital health care system is currently developing rapidly in Indonesia. The development of pre-hospital services is the transport of patients abroad and between regions. Patient care services, the common name for nurse assistance on board, require speed and accuracy in action to minimize any patient risk
Purpose: this research can be the basis for researchers to explore nurses' experiences more deeply towards and the meaning of nurses' experiences in pre-hospital care business classes on commercial aircraft.
Methods: This research was designed with a qualitative approach using phenomenology study. The total number of participants were 15 nurses. Data was collected using in depth interview and analyzed using Colaizzi method. This research was conducted from August to the end of November 2019.
Results: This research was conducted to explore the experience of nurses in dealing with business class patients in commercial medical escorts. The results of this study found 6 topics: family culture, effective communication, intervention difficulties, interprofessional collaboration, equipment that must be carried, and the importance of documentation.
Conclusion: Handling patients in class on commercial flights has several difficulties. Patients who must sit next to the nurse. Nurses must be careful when the condition of cardiac arrest, because the position in the business class the patient must remain seated and install safety soap. in addition, the nurse prepares everything before takeoff.

Key words: Experience, Nurses, Commercial Medical Escort, Pre-hospital