Individuals high on proactive personality are self-directed, change-oriented, and future-focused. They always put extra effort to change their work situations in a positive way to deliver their work in a better way. The objective of this study is to evaluate the effect of proactive personality on the managerial efficiency of hoteliers employed in 5-star properties in Delhi NCR. Further, it also aims to measure the impact of organizational commitment on managerial efficiency. The data was analyzed by conducting confirmatory factor analysis to study the mediating effect of organizational commitment on proactive personality affecting managerial efficiency. The results indicate that the proactive personality of hotel employees leads to increased managerial efficiency. Also, the variable organization commitment is positively associated with managerial efficiency. The results indicate that the effect of proactive personality on managerial efficiency through the mediating effect of organizational commitment is also significant.
Key words: Proactive personality, Commitment, Managerial efficiency, Hotel, Customer.