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Review Article

SRP. 2020; 11(5): 654-665

Relation of Access Information with Satisfaction and Loyalty in Medical (Dental) Tourism: Systematic Review

Fuad Husain Akbar, Fridawati Rivai, Andi Zulkifli Abdullah, Abdul Hair Awang, Nurul Faizah, Syahrir A. Pasinringi, Lalu Muhammad Saleh, Irwandy.


This systematic review aims to assess and understand the relation of access information with satisfaction and loyalty in dental tourism. Materials and methods: This research was conducted with a systematic review method using Preferred Reporting Items for Systematic Reviews and Meta-Analyzes (PRISMA) as a guideline in methodology. PubMed, Science Direct, and Research Gate from 2016 to 2020 were used in this study as electronic search engines. Results: 15 research articles met the inclusion criteria. It was positively identified in methodology that information access has interrelated influences on satisfaction and loyalty in dental tourists. Inadequate and unsupported information access will affect patients’ satisfaction regarding their treatment. Conclusion: Information access to dental tourism patients can affect one’s satisfaction. Inadequate and unsupported information access will. Affect patients’ satisfaction regarding dental tourism treatment that will be done.

Key words: access information, dental tourism, patient loyalty, patient satisfaction.

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