Abstract

The impression that passengers have of the entire train ride can frequently be gauged by the quality of service they receive on the station. We recommend taking public transit wherever possible, but understand that it is not always convenient. The success of public transportation depends on attracting more passengers, so satisfying those passengers is essential. The present research was based on the Indian Railways system in order to evaluate the current condition of railway platforms in India. This research was carried out at Dehradun Junction Railway Station, one of the most important in the Northern Railway Zone of the Indian Railways and a major transit hub for visitors heading to other parts of Uttarakhand and Himachal Pradesh. This research examines the quality of the services and amenities offered to travelers at Dehradun Junction.

Key words: quality of service, public transportation, Indian Railways, Dehradun Junction and Northern Railway Zone.