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Research Article

JCR. 2020; 7(11): 2897-2904


Impact of Demographics on Administrators’ Satisfaction on E-Governance Initiatives in Higher Education Institutions: An Indian Perspective

Dr. Deepak Gupta, Nidhi Bansal.

Abstract
Just like every other institution good governance is the key to success of every higher education
institution. Given the large network of universities and colleges that India has now, it is very difficult to satisfy
all the stakeholders like students, teaching staff, non-teaching staff, parents and the society in general through
the traditional method. Given the limited infrastructure and manpower, it is difficult to address all the queries
timely. Stakeholders are not only diverse and large in number but also have become very demanding and want
instant redressal. Between the institution and stakeholders lies the administrators. They are the face of the
institution. But the administrators are different from the management. Administrators have to implement the einitiatives
introduced by the management. But they themselves are also stakeholders in the institution at the
same time. If the administrators are themselves satisfied with e-Governance initiatives introduced by the
institution, they will be better able to motivate teachers and students to use these initiatives. The paper explores
the impact of demographics on the factors affecting satisfaction of administrators and challenges faced by them
in incorporating these initiatives in their institution.

Key words: Impact of Demographics on Administrators’ Satisfaction on E-Governance Initiatives in Higher Education Institutions: An Indian Perspective



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