The objective of the study is to examine the role of customs broker agents to achieve the effectiveness in custom clearance process. The data collected through structured questionnaire. The whole CBAs in TRIWAY Logistics were considered for study. The Clearing broker agents were allowed to handle both operations and sign documents and merged into known as Custom Broker Agents. The factors involved in documentation, advance filing system, time taken for custom clearance, EXIM shipment process, Tracking System etc. The CBAs feel that they are satisfied with most of the parameters considered viz., documentation process, Online dealing reduces Manpower and avoids delay in Customs Clearance, Logistics cost, relationship with Client-CBA and custom officer. It is also suggested that relationship between Custom and Shipper Corporation has to be increased. This helps the CBAs and forwarding companies to process clearance more effectively and avoiding the delay process.
Key words: custom clearance process, documentation process, EXIM shipment process, customs broker agents.