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SRP. 2020; 11(9): 439-451


Do Servant Leadership Influence Market Performance? Evidence from Indonesian Pharmacy Industries

Yoyok Cahyono, M. Jihadi, Zainal Arifin, Wulan Purnamasari, Musnaini, Hadion Wijoyo, Fitriaty, Riyan Sisiawan Putra, Rizki Amalia Putri, Dadah Muliansyah, Popong Suryani, Agus Purwanto.

Abstract
The purpose of this study is to analyze and calculate the effect of servant leadership on the sales performance of the pharmaceutical industry, while the indicators of servant leadership are listening, empathy, healing, awareness, persuasion, foresight, conceptualization, stewardship, commitment, community. This study uses a quantitative approach with correlational analysis techniques, Data processing analysis uses SmartPLS software, the subject of this research is the pharmaceutical industry in Indonesia, the sample used is 282 sales managers. The sampling technique used by researchers is Probability Sampling, namely by using Simple Random Sampling. The results of this study show that servant leadership has a positive and significant impact on the sales performance of the pharmaceutical industry with indicators are listening, empathy, healing, awareness, persuasion, foresight, conceptualization, stewardship, commitment, community and has a positive and significant effect on sales performance.

Key words: Servant Leadership, Market Performance, Pharmacy Industry






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The articles in Bibliomed are open access articles licensed under the terms of the Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License (https://creativecommons.org/licenses/by-nc-sa/4.0/) which permits unrestricted, non-commercial use, distribution and reproduction in any medium, provided the work is properly cited.