Abstract

Background: Medication errors are adverse events for patients as a result of drug use while the medication is in the control of the healthcare professionals. Medication errors can occur in various processes one of which is in the prescription writing process. Most of prescribing errors arise from incomplete prescriptions. One way to prevent medication errors occurring is improve the service quality.

Aims and Objective: This study aims to determine the relationship between medication errors in prescribing phase and service quality on national health insurance (NHI) patients in pharmacy unit in public hospital in Bandung city.

Materials and Methods: Research design used was observational method through cross-sectional approach using 250 samples consisting of NHI outpatients and non-NHI outpatient prescription. Data were analyzed using statistical analysis of Spearman Correlation testing in R-Studio application.

Result: The result of this study shows that there is a potency of medication errors in prescribing phase indicated by the absence of doctors’ name 0.8%, patients’ age 35.2%, patients’ weight 4.4%, and patients’ address 8%. The result of Spearman Correlation testing shows that the Sig (two-tiled) P = 0.008 < 0.05 with rho = 0.001058 (positive).

Conclusion: There is a relationship between medication errors in prescribing phase and service quality on NHI patients of Pharmacy Unit in Public Hospital in Bandung City.

Key words: Medication Errors; Prescription; Pharmacy Unit Service Quality