Background: Burnout refers to job dissatisfaction caused by work-related stress. The aim of this study was to explore the prevalence, risk factors, and protective factors of burnout among emergency department healthcare providers in Al-Jouf Region hospitals.
Methods: This cross-sectional study used an online self-administered questionnaire disseminated from March 2021 to January 2022. A pilot study was conducted on 10 subjects to estimate the time needed to fill out the survey and test the logistics and its comprehensibility. A self-administered Maslach burnout inventory-human service survey was used to collect data on burnout in terms of emotional exhaustion (EE), depersonalization (DP), and low personal accomplishment (PA).
Results: A total of 289 participants were enrolled among them 52.9% were males and the majority aged 25-34 years (68.2%). We found burnout to be multidimensional and associated with one or more variable(s). The majority of respondents felt emotionally drained from work a few times a week. The highest score for risk of burnout was from EE. About 71.28% of participants had a high prevalence of high DP, and 84.43% of participants were not burnt out.
Conclusion: Burnout is a syndrome of EE, DP, and reduced PA in response to chronic stress from work. Workers at the emergency department are more susceptible to burnout. Social and organizational solutions for preventing and alleviating this syndrome are warranted.
Key words: Burnout, emergency, healthcare providers, Saudi Arabia.
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